Placing an order

What is required to place an order?
You will be asked for your name, address, phone number, a valid drivers’ license or other government issued photo identification, and a major credit card.  (Additional forms of identification also may be requested.)  If you do not have a major credit card, a cash deposit equal to the replacement cost of the equipment will be collected.  The cash deposit will be refunded upon the timely return of all products in the same condition as they were received.
How far in advance should I place my order?
Advanced reservations are recommended to ensure availability. We recommend placing your reservation at least two weeks prior to the date of your event. However, you may place your order one day in advance or up to one year in advance.  In the party rental business, it’s first come, first served.
When and how do I pay?
We require a 50% deposit one week before your party. The balance is due on delivery, in cash or you may use your credit cards. No checks on delivery.  Equipment shall not be considered reserved until the rental agreement is signed and the deposit received. The deposit is transferable to another date, but if you cancel within 48 hours of your party – you lose your deposit.
What if I'm having my party in a park?
You are responsible for obtaining a park permit, if one is needed. We offer all day rentals with pickup no later than 6 p.m. (daylight savings time) or 5 p.m. standard time. Our generators have enough gas to run your inflatable for about 4 hours, so if you’d like a longer party, please bring with you some extra gas in a can.
Does Party Pronto have insurance?

We carry a $2-million dollar liability policy as well as workman’s comp insurance for our employees. The people who deliver your party equipment will be driving a truck that we own and is insured by us. Should you need an Additional Insured Certificate, we can provide one (there may be a cost associated with this).

We are fully licensed and insured with the City and County of Los Angeles as well as; Arcadia, Azusa, Baldwin Park, Brea, Burbank, Carson, Cerritos, Chino, Commerce, Compton, Corona,  Culver City, Diamond Bar, Downey, El Segundo, Fontana, Gardena, Glendale, Harbor City, Hawthorne, Irwindale, La Habra, La Verne, Lawndale, Long Beach, Montebello, Ontario, Paramount, Pasadena, Pico Rivera, Pomona, Rancho Cucamonga, Rowland Heights, San Dimas, San Marino, Santa Fe Dam, Santa Fe Springs, Sierra Madre, Signal Hill, South El Monte, Torrance, Upland, West Covina, Whittier Narrows, West Hollywood. (If you don’t see your community listed here, please call us so that we can add them to our list!)

We are now listed as a preferred provider with the California State PTA. We have the insurance on-file…making your event smoother and easier. Here’s a link to the California State PTA website

What happens if it rains?
We deliver rain or shine.  Client may reschedule with 48 hours notice.  Client is liable for payment in full or cancellations or partial cancellations made less than 48 hours of event. Deposits are non-refundable, but they are transferable to another date.
Is tax charged on my order?
There is no tax on rental items or service fees.  However, tax is charged on party supplies, i.e. piñatas.
Can I make changes to my order after it has been placed?
Final counts are due 48 hours before your event.  Reductions made with less than 48 hours notice may be subject to a 50 – 75% restocking fee. Additions made with less than 48 hours notice will be treated as a new order and must meet all delivery requirements. If you cancel your party – giving us less than 48 hours notice – you will lose your 50% deposit.

Delivery & Pickup

Can I pick up my rental items?
Yes. There is no minimum for will call orders. If you plan to pick up the items yourself, please be sure that all items will fit safely inside your vehicle.
Will your drivers set up and take down the equipment?
Party Pronto will set up and take down canopies, inflatables, margarita machines and dance floors. All other equipment (tables, chairs, linen, glassware, etc.) are set up and taken down by the client. If you would like us to provide set-up and take down services for tables and chairs, we will charge additional charge. These arrangements MUST be made prior to delivery and pick-up.
Is there a minimum for delivery?
Our delivery minimum is $110.00.  Orders that meet or exceed the minimum are subject to a delivery/pickup fee.  Palos Verdes customers must meet a $200.00 minimum in party rentals.  San Bernardino customers east of the 15 and west of the 215 must meet a minimum of $225.00. Areas east of the 215 freeway must meet a $330 minimum order. The minimum order for items delivered to a park is $265.00  Local deliveries (Arcadia, Pasadena, San Marino, Monrovia and Duarte) are not subject to a delivery minimum, but will be charged a delivery/pickup fee.  Other charges may apply for limited access  (stairs, narrow entries, long driveways or anything out of the ordinary), timed delivery, after-hours delivery, etc.   Please ask your party planner for details.

Cleaning / Damages

What happens if items are damaged or lost?
Responsibility for equipment remains with the customer from time of receipt until time of return. Please be sure equipment is secured when not in use, and protected from the weather.  The customer will be charged the replacement cost for damaged or missing items.
What should I do with glassware, china and tableware prior to returning them?
Please scrape and rinse these items, and place them in the containers in which they were issued.  A cleaning fee of 25% pr $75 (whichever is greater) will be charged for all items returned without being rinsed.
What should I do with linens prior to returning them?
Please shake linens to free of food and confetti. Inspect them for damage. Please do not place linens in plastic bags, as this may lead to mildew…and they also may be throw away accidentally.  You will pay replacement cost for lost or damaged items..